Strategy & Operations

About January At January, we're rebuilding one of the most broken parts of consumer finance: what happens after someone falls behind on debt. Our autonomous, compliant collections platform works directly for creditors, using data and AI to personalize outreach and offer consumers clearer, more compassionate ways to resolve what they owe. Creditors recover more effectively with less risk; consumers get dignity and control during a distressing situation. January has serviced $20B+ in debt and engaged 20M+ consumers. We outperform traditional agencies by 30%+ for 80%+ of our clients, consumer satisfaction is ~50% higher than at the largest banks, and the product is roughly 300x more efficient than traditional collection agencies. Backed by Series B funding, ~100+ people working out of Nolita, NYC. About the Role This is a combined role replacing the separate Implementation Consultant and Client Strategy Manager positions. You'll join the Strategy & Operations team to drive decisions and work that directly accelerate January's enterprise growth. Depending on your background, you'll land on one of the team's tracks: client implementations, client strategy, or compliance. Key Responsibilities - Own operational outcomes end-to-end within your track — from diagnosing problems to shipping solutions, not advisory or support - Build systems, playbooks, and capabilities that compound — eliminate drag through automation, tooling, workflow redesign, or killing low-value work entirely - Turn repeated client situations into systematic capabilities so the next complex escalation, integration, or audit response is handled faster - Drive the highest-leverage initiatives from diagnosis through adoption, identifying patterns that should reshape product priorities or go-to-market strategy - Own named outcomes: a portfolio of client relationships and expansion opportunities (Strategy), end-to-end client integrations (Implementations), or compliance systems that give Sales a concrete edge (Compliance) Requirements - 4+ years in strategy, operations, consulting, or client-facing delivery roles with direct ownership of diagnosing problems and shipping solutions end-to-end - Experience owning client relationships or client-facing delivery in a high-touch context - Demonstrated ability to structure messy data into insights that changed behaviour - Experience driving outcomes that depend on teams you don't control — getting Product, Engineering, Legal, or other functions to act on your diagnosis - Strong educational background Bonus Skills - Technical fluency to build automations and operational tools without engineering support (LLM-assisted workflows, automated reporting, intelligent routing) - Familiarity with financial services, fintech, or regulatory/compliance-heavy industries - SQL, Excel, or BI tools (Mode, Looker, Tableau) - Background in SaaS implementations, system integrations, or technical consulting