Staff Product Manager (AI Agents)

About January At January, we're rebuilding one of the most broken parts of consumer finance: what happens after someone falls behind on debt. Our autonomous, compliant collections platform works directly for creditors, using data and AI to personalize outreach and offer consumers clearer, more compassionate ways to resolve what they owe. January has serviced $20B+ in debt and engaged 20M+ consumers. We outperform traditional agencies by 30%+ for 80%+ of our clients. Backed by Series B funding, ~100+ people working out of Nolita, NYC. About the Role We're building AI agents that don't just assist — they act. Autonomously. At scale. Across the most consequential moments in our product. This role owns the strategy, quality, and business impact of that system — and defines how the entire company builds with AI going forward. Key Responsibilities - Own the AI agent roadmap — a sequenced, opinionated strategy tied directly to business outcomes. Decide what to build, what to buy, and when to switch vendors as the landscape shifts. - Define what "good" looks like for AI agents across prompt engineering, conversation design, and real-world performance; build evaluation frameworks to measure it - Own the full agent UX: conversation flows, authentication, multi-topic handling — designed for user trust and measurable conversion outcomes - Prioritise campaigns and workflows that maximise operational efficiency while driving incremental revenue - Create playbooks, evaluation frameworks, and prompt engineering standards that let other PMs ship AI features without you in the room - Build organisational AI fluency across Operations, GTM, Legal, and leadership Requirements - 8+ years of product management experience, including AI/LLM-powered products (e.g., conversational AI, agents) - Experience with prompt engineering, LLM evaluation frameworks, or conversation design - Experience working with system architecture and API design - Experience building and launching new products or features Bonus Skills - Experience building conversational AI at scale at a high-growth company - Familiarity with AI agent platforms and their trade-offs - Experience coaching other PMs on AI best practices - Track record of strategic build-vs-buy decisions for AI infrastructure