Head of Operations

About the Company We are the leading Proof of Asset infrastructure provider, enabling institutions to independently verify that digital assets are fully backed by real-world collateral. We secure over $15 billion in DeFi and tokenized assets, serving some of the world's largest financial institutions and digital asset companies. About the Role We are looking for a Head of Operations to own the day-to-day running of the business across finance, people, and compliance. This is a broad, hands-on operations role for someone comfortable working across multiple jurisdictions and employment structures, managing both fiat and crypto-native processes, and building the internal systems that let the company scale. The role spans three broad areas: - EU/Swiss operations and administration: payroll, invoices, contracts, association administration, local providers, and coordination with accountants and authorities - Company operations: internal processes, budgeting support, external invoicing, vendor management, hiring operations, and business continuity - Governance and compliance coordination: supporting ISO 27001, SOC 2, policies, audits, and board-level preparations Key Responsibilities Finance - Manage Swiss payroll and coordinate contractor payments processed through the EOR, ensuring accuracy and on-time disbursement each cycle - Own accounts payable end-to-end: reviewing, approving, and paying vendor invoices via both fiat bank transfers and stablecoins - Own accounts receivable: issuing accurate customer invoices, tracking outstanding balances, and following up to ensure timely payment - Execute multisig crypto transactions, following security best practices for transaction verification, signing, and treasury safeguarding - Crypto-native accounting: monthly reporting of crypto transactions and balances across multiple Safes - Prepare and deliver monthly financial reporting to the external Swiss accountant partner, ensuring records are complete and reconciled - Manage relationships with external vendors and service providers, from onboarding through coordination on service delivery and billing - Manage and reconcile company credit card accounts, resolving discrepancies each month - Manage expense reimbursement processes for the team, both directly and through the EOR HR - Manage the day-to-day relationship with the Employer of Record, ensuring employee records, contracts, and payments stay accurate and current - Own onboarding and offboarding procedures, ensuring new hires are set up smoothly and departures are handled cleanly and compliantly - Run hiring processes end-to-end: sourcing candidates, screening resumes, managing interview scheduling, and coordinating with hiring managers through to offer - Manage internal HR policies, updating them as the company scales and adapting to new jurisdictions or employment structures - Plan and execute company offsites, handling logistics, budget, and travel coordination Legal and Compliance - Review quarterly Swiss VAT filings and annual tax filings prepared by external partners for accuracy before submission - Maintain accurate financial and legal documentation to support audits, fundraising due diligence, and institutional partner reviews - Prepare clear, board-ready financial reporting documentation - Own operational compliance workflows in support of ISO 27001 and SOC 2, including policy upkeep and evidence collection Requirements - 3+ years in an operations or finance operations role, ideally at an early-stage or high-growth startup - Experience managing accounts payable and accounts receivable, including invoicing and vendor payments - Comfort working with both fiat and crypto-native payment rails, including stablecoins and multisig transaction workflows - Experience running payroll across multiple jurisdictions and employment structures (direct employment, EOR, contractors) - Experience managing full-cycle hiring and core HR operations (onboarding, offboarding, policies, documentation) - Comfortable preparing financial documentation for board reporting, audits, and due diligence - Strong written communication skills and high attention to detail - Self-directed and comfortable operating with ambiguity; this role involves building processes as much as running them Nice to Have - Solid Swiss or EU operating experience - Enough German to work with local institutions and service providers - Experience with payroll and employment administration - Comfortable working in a crypto or technology scale-up - Proactive in building operational systems, not only reliable with administration