Community Manager / KOL Operations Manager
Philippines
Experienced Community Manager and Player Support professional with a background in Web3/tech communities, KOL operations, and player support. Skilled in CRM tools, automation, data analytics, and team leadership. Proven track record of growing communities, improving KPIs, and implementing scalable processes.
Salary
USD 800
SpaceLabs Ltd
Jan 2026 — Apr 2026
Collaborated with the Marketing Manager to assess new project scope and provide expert advice. Maintained performance records of regional leaders with continuous feedback and mentorship. Implemented quality control procedures across the KOL program. Created and maintained a Looker Studio system for tracking KOL performance, converting social media and sales data into usable analytics.
Unknown (Community Lead role)
Dec 2024 — Present
Managed a team of 30+ ambassadors, focusing on daily operation improvements, setting KPIs, and implementing campaigns to increase daily active users by 20%. Pioneered an ambassador program enabling independent regional work, achieving 100-200K+ combined impressions and 90+ onboarded users per month.
Keywords Studios
Oct 2023 — Oct 2025
Consistently exceeded KPIs and surpassed company and client standards. Provided coaching to team members, increasing team KPIs by 10%. Gained Tier 2 experience with autonomous decision-making. Utilized CRM tools including Helpshift and Zendesk, as well as Looker Studio and other client-specific tools.
Flagship.FYI
Dec 2021 — Sept 2023
Monitored social media analytics and provided updates and recommendations to leadership, growing the community by 12%. Collaborated on campaigns including podcasts, community events, and contests, achieving up to 30% monthly community growth. Moderated community across multiple platforms ensuring guideline compliance. Used automation tools to reduce manual workload by 40%. Led a team of moderators handling onboarding, scheduling, coaching, and day-to-day operations.
BS · Information Technology