Operations & Business | Customer Success
São Paulo, Brazil
Economist with additional academic background in Business Administration and Logistics. Solid experience in process structuring and automation, reporting, data analysis for strategic decision-making, and stakeholder management. Strong project management capabilities, with an analytical profile focused on operational efficiency, scalability, and results.
Salary
USD 3,500 – 10,000
BTG Pactual
Jul 2024 — Present
Manage operational processes of structured investments and investment funds. Participate in automation initiatives to streamline workflows and reduce operational risks. Liaise with investors, assignors, and internal teams (Front and Back Office). Develop dashboards and monitor KPIs to support strategic decisions.
L'Oréal
Feb 2023 — Jun 2024
Led client onboarding processes and ensured high-quality service delivery. Managed order cycles and operational KPIs, proactively resolving client issues. Collaborated on improvement projects with key accounts. Analyzed service performance data and implemented enhancements to client experience.
VERT Capital
Jan 2022 — Dec 2022
Oversaw daily operations of structured transactions. Reviewed and validated legal and operational documentation. Designed internal workflows and created decision-support reports. Conducted meetings with investors and financial partners.
iFood
Feb 2021 — Jan 2022
Supported process improvement and business scalability initiatives. Designed and implemented strategies to enhance operational efficiency. Developed analytical reports and generated actionable insights. Worked closely with cross-functional teams in high-paced environments.
Bachelor's Degree · Economics
2021 – 2024
Bachelor's Degree · Logistics
2017 – 2019