Technical Support Engineer
USA
Cybersecurity, IT Support, Customer Support, Blockchain Security
Salary
USD 100,000
IT Support Project
Jan 2026 — Feb 2026
Designed and implemented a repeatable AWS IAM role-mapping project to enforce least-privilege access for internal teams. Built a custom integration between Slack and Jira using APIs and Webhooks to automate incident alerting and tracking. Optimized MDM configurations to automate software patching and security baseline enforcement for remote endpoints.
NYU Langone Health
Aug 2024 — Aug 2025
Managed identity and access for a high-compliance environment, ensuring all SaaS integrations met strict security and reliability standards. Automated account provisioning workflows, reducing manual overhead by 25% while maintaining 100% audit accuracy. Supported cloud-based endpoint management solutions, hardening macOS/Windows devices against emerging threats. Conducted regular access reviews and evidence gathering to support internal security audits and compliance initiatives.
IBM
Jan 2022 — Jul 2024
Administered enterprise-scale SaaS platforms including GitHub, Slack, and Okta, prioritizing secure access and reliability. Developed Python scripts to automate repetitive IT tasks and data transformation, improving team operational efficiency. Managed the full endpoint lifecycle for a global workforce, from procurement and MDM enrollment to secure deprovisioning. Collaborated with Engineering to align internal IT controls with production security postures and cloud-first best practices.
Lead Enterprise Support
Feb 2021 — Jan 2022
Delivered Tier 1–3 support for a diverse SaaS toolstack, resolving complex system issues with a focus on employee productivity. Maintained centralized identity providers, enforcing MFA and SSO policies across all business-critical applications. Created comprehensive runbooks and technical documentation to standardize onboarding and offboarding workflows.