Customer Support Specialist
📍 Lagos, Nigeria
Customer Support Specialist with a self-taught background in Front-End Development (React, JavaScript). Provides clear, empathetic support to users while leveraging technical understanding to identify issues faster, communicate effectively with internal teams, and ensure efficient resolution. Seeking a remote Customer Support role in a SaaS environment.
Salary
USD 45,000 – 50,000
Self-Directed
Jan 2025 — Present
Configured a Zendesk sandbox environment to simulate real customer support workflows. Processed 50+ mock customer inquiries via email and chat. Resolved user issues with clear, empathetic, and structured responses. Triaged bugs and escalated issues into Jira with clear reproduction steps, expected vs. actual results. Maintained organized ticket documentation to mirror real SaaS support environments.
Self-Directed
Jan 2025 — Dec 2025
Built a React Support Dashboard front-end application using React and JavaScript. Gained practical understanding of how users interact with web applications. Strengthened ability to identify, explain, and troubleshoot user-facing issues.
Tizeti
Mar 2024 — Nov 2025
Handled 50–70+ inbound customer tickets daily via chat and email in a high-volume ISP environment. Resolved connectivity and service-related issues, guiding users step-by-step to resolution. Maintained strong response times and followed internal SLAs for ticket resolution. Escalated technical issues to engineering teams with clear, structured documentation. Managed customer complaints professionally, including during service outages and high-pressure situations. Achieved consistent customer satisfaction scores above 85%.