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HL

Heather L. Eisner

Senior People Ops Lead | Web3 | Harmony Facilitator

๐Ÿ“ Miami Beach, FL, USA

๐ŸŸขAping In

People Operations leader with 10+ years of experience across Web3 startups and healthcare. Systems-oriented and data-informed, with master's-level training in communication and counseling supporting employee relations, organizational design, conflict resolution, and team culture. Experienced in scaling distributed teams and building HR infrastructure from the ground up.

Work Preferences

Desired role

Senior People Operations Lead

Work type

Remote

Location

Denver

Skills

Web3 / Crypto Ecosystem10/10
ATS / HR Software Implementation10/10
Career Counseling & Coaching10/10
Compensation Analysis10/10
Conflict Resolution & Mediation10/10
Crisis Intervention & De-escalation (10/10)Diversity, Equity & Inclusion (10/10)Talent Acquisition & Recruitment (10/10)Assessment & Evaluation Design (10/10)Internal Policy Development (10/10)KPI Framework Design (10/10)Leadership Coaching (10/10)Motivational Interviewing & Non-Violent Communication (10/10)Neurodivergence Workplace Adaptations (10/10)Onboarding Systems (10/10)Organizational Design (10/10)People Operations (10/10)Trauma-Informed Care (8/10)EHR Clinical Documentation (7/10)

Work Experience

Head of People Operations

Giveth.io

Jul 2022 โ€” Present

Managed and built a 4-person HR team executing the full employee lifecycle. Introduced structure and policy into a highly autonomous DAO environment. Designed quarterly KPI frameworks with contributor engagement metrics and DAO Health Reports. Conducted compensation reviews and market analysis. Facilitated conflict resolution through peer mediation. Represented the organization at 15+ Ethereum ecosystem conferences and hackathons. Established comprehensive onboarding infrastructure including orientations and bi-weekly check-ins.

Recruitment & Talent Acquisition Manager

Giveth.io

Apr 2021 โ€” Present

Introduced ATS and trained hiring stakeholders on consistent recruitment practices, scaling the team from 20 to 75+ contributors. Managed 8+ open positions end-to-end across all organizational levels. Partnered with stakeholders on job descriptions, sourcing, screening, interviewing, skills assessments, and compensation negotiation. Optimized talent acquisition funnels with candidate experience at the center.

Trauma Informed Care Coordinator

Denver Health & Hospital Authority

Jan 2016 โ€” Jan 2019

Designed and delivered trauma-informed behavioral interventions for hospitalized patients with complex trauma histories. Delivered quarterly continued education programming for 130 staff. Implemented environmental modifications and improved unit guidelines that reduced seclusion and restraint episodes by 30%.

Milieu Manager

Denver Health & Hospital Authority

Jan 2014 โ€” Jan 2019

Led de-escalation and crisis intervention of high-acuity psychiatric crises using evidence-based, patient-centered techniques including boundary setting and trust building to preserve patient dignity and staff safety.

Education

University of Colorado Denver

MA ยท Clinical Mental Health Counseling

? โ€“ 2019